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Login Token Error
When you Receive an Error message with login that looks like this: You have Pressed the login page more thane once. Your login token needs to be Reset on the Credico Portal.
Disclaimer not responding
When Agent opens Disclaimer and the page is not responding or the signature pad is not allowing Client to sign, please check network coverage. Try and work on Tablet data and not WIFI. Make sure all needed fields have been completed and very ...
OTP Request
Please make sure the clients phone is with them and switched on. Check network coverage on tablet and the clients phone- walk around the store to get full coverage.
Recordings sync
Please look at the submission history page. Wait for the automatic sync to finish. If there is recordings that still has not synced kindly manually press the sync button one at a time until it is synced and then proceed to the next one. Make sure you ...
Invalid login error
If you receive a error stating: Invalid login error. Please check that you have entered the correct details ( please type it out and don't copy and past.) If the issue continues please use the forgot password option on the app to reset your password.