Thank you for reaching out to us regarding the issues you're experiencing with our app. I understand how frustrating this can be, and I'm here to help you resolve them as quickly as possible.
App Crashing
- Possible Cause: Corrupted files or outdated version.
Resolution:
- Update the app to the latest version.
- Restart your device.
- Clear app cache/data if this feature is supported by your device.
App Not Loading / Stuck on Loading Screen
- Possible Cause: Cached data or weak internet connection.
Resolution:
- Close and reopen the app.
- Switch to a stronger network or use mobile data.
- Clear the app cache if applicable.
- Restart your device.
Buttons or Features Not Responding
- Possible Cause: Outdated session or interface glitch.
Resolution:
- Refresh the page or reopen the app.
- Clear the cache.
- Ensure the app is updated to the latest version.
Regarding the PPL error or OTP issues you mentioned, these are not related to the Credico App. Please contact PPL support directly for assistance with these specific issues.
If you have followed the resolutions provided and are still facing problems, or if there is anything else I can assist you with, please do not hesitate to get back in touch.
Best Regards,