Thank you for reaching out to us. I understand you are experiencing syncing issues with your device. Based on the information you've provided, please follow these steps to resolve the issue:
Free Up Storage:
- Ensure that all recordings are synced.
- Go to Settings > Apps > Credico Connect > Storage and clear both storage and cache.
App Not Syncing / Sync Button Greyed Out:
- Ensure you have a stable network connection.
- Wait for any pending recordings to upload.
- Check for any background restrictions that might be affecting the app.
- Try manually syncing each recording once the sync button becomes active.
- If possible, switch from Wi-Fi to mobile/tablet data.
- Restart the Credico Connect app.
App Not Loading / Stuck on Loading Screen:
- Close and reopen the app.
- Switch to a stronger network or use mobile data.
- Clear the app cache if possible.
- Restart your device.
Issues with Recordings Not Showing in Pakati App:
- Please contact the Credico compliance team. Provide them with the reference number and as much information as possible about the issue.
An Unexpected Error Has Occurred:
- Ensure your app is updated to the latest version.
- Verify you have full network coverage.
- Opt to use tablet data over Wi-Fi where possible.
- Logout of the app, restart your tablet, and log in again.
Following these steps should help resolve the syncing issues. If the problem persists, please do not hesitate to get back in touch with further details so we can offer additional support.
Best Regards,